• PowerBI
• PowerAutomate
• SSRS
• MS Access
• Excel / PowerQuery
• Raw SQL / RDBMS
• Salesforce.com
• JSON / XML / CSV

• Liaising with users to gather requirements
• Identifying suitable reporting platforms, visualisations

• Workato
• Identifying requirements for disparate systems to communicate / integrate
• Document requirements for integrations
• Build integrations, manage data transformations

• C#
• SQL
• PHP / HTML / CSS
• Python
• Salesforce.com
• CodeIgniter / Bootstrap
• Procura
• Access / VBA
• JSON / XML / CSV
• Integration of Systems

• Windows - All Systems
• Linux
• Embedded Operating Systems
  • This site is actually running in a Docker container on my home NAS

• Detailed user guides
  • One of my Uni / TAFE lecturers actually kept one of my assignments to demonstrate how a user guide should be written
• Work instructions

• Balanced Scorecard
• KPI Identification and Development
• Audit tool development
• Internal Auditing

• Traditional Waterfall Management
• Agile Project Management
• Hybrid Project Management (Waterfall + Agile)

• Support end-users on multiple platforms
  • Computer
  • Mobile
  • Printer
• Deliver support via multiple channels
  • Face-to-face
  • Group
  • Phone
  • Email / Other Remote

• Designing training packages
• Developing course materials
• Delivering training face-to-face or remotely
• Assessing training outcomes

• Printer setup, configuration, diagnosis and repair
• Diagnosis and repair of desktops, servers, laptops

• OSI Model
• IP Addressing / Subnets
• Network design and installation
• Network Diagnostics

In late 2022 I reduced my hours with myHomecare Group to 4 days a week and started working one day a week as a contractor delivering services to a select group of 3 clients.

• A Family Office where I primarily provide IT support for the office and homes of the owners
• A retirement village operator rolling out high quality villages in the Hunter region. This role encompasses strategic planning, project management, Salesforce design and development as well as various IT support functions. I am currently working with another team member to design and bulid a datawarehouse pulling data from the various system via Python scripts. These systems include Xero, Salesforce, SmartSheet, Village Master and my own ticketing system where I record the usual IT-related requests for the businesses.
• A family-owned pastoral company that runs a small stock farm in Central Western NSW. This is primarily BA and project management work

• Currently working closely with the AU teams to migrate the myHomecare Procura instances to the new solution being built by Australian Unity
• As part of the migration from MHC systems to AU systems, we have changed phone systems. THe exiting provided quoted a substantial amount of money to provide the call recordings for archival purposes. I wrote a Python script that calls the providers API and downloads all call recordings to a secure location, avoiding the need to spend large amounts of money for the same result.
• Using Workato, integrated our new HRIS platforms, together with our existing sytems reducing a significant amount of manual data transcribing between systems
• Alongside two other data specialists, redeveloped the Data Warehouse from previous versions which were not suiteable for our reporting needs. Also unlike the original warehouse, which was not involved with, this warehouse had the data validated against source and was fully documented
• I was responsible for a full end-to-end development where I was responsible for gathering user requirements, development of the data structure, web app, C# CLI for notifications, configuring the ETL to pull data to the data warehouse, building report tables, building the PowerBI report and finally documentation and training users. The system is used for annual "Care Conversations" (performance reviews) of field staff by their managers and required working closely with the HR team to gather requirements and determine how the system was going to work.
• Manage the transition from in-house developed client database to an industry standard client management database on time, under budget and with no downtime for staff, employees or government claiming
• Ongoing design, development, implementation and support of plug-in modules (C#, PHP and Access DB) to extend the functionality of the industry solution, providing a "point of difference" for the organisation
• Oversee the transition from on-premise IT solution to Infrastructure-as-a-Service with no down-time for employees or clients mitigating risk and allowing for advanced disaster recovery planning
• Design, develop and certify Medicare online claiming system for a Department of Veterans Affairs program
• Design and develop integration between Salesforce and the industry client management system, reducing manual data entry between the two systems
• Working as part of the integration team, successfully integrate acquired businesses using different systems, policies and processes in to a single consolidated organisation with common systems.

• Quality Manager
  • Audits. Design, plan and implement internal audit program. Prepare for and attend all audits with external agencies / bodies as a subject matter expert
  • Committees. Secretary of Internal Continuous Improvement Committee for 8+ years. Preparing for meetings with the executive, gathering and collating KPI data. Recording, preparing and distributing minutes of meetings. Preparing yearly meeting schedules to suit executive calendars
  • Document Control. Reviewing documents, including the contents of policies. Applying corporate document control to new documents
  • Continuous Improvement (CI). Design, develop maintain and enhance the CI Register. This is a web-based register of all feedback to the organisation, synchronised with Salesforce to take advantage of the advanced reporting available.
• Business Analyst
  • Ad-Hoc Reporting. Prepare report data on an ad-hoc basis as requested. Work with the various business units to determine the reason for reporting, intended audience and the format required. I am starting to integrate Python in to my reporting toolkit as I become more familiar with it.
  • Formalised Reporting. Design, develop and maintain various reporting tools in consultation with end users. Recently I have assumed responsibility for managing the PowerBI reporting suite. Using my knowledge of the backend data structure and business rules, I am required to develop new dashboards and reports, correct errors and make improvements on existing reports / dashboards. Much of this work is preparing the data in the data mart and building user-friendly dashboards and reports in close consultation with the end users.
  • Tender Writing. Prepare, review and submit tenders for government funding. This role incorporates the identification of data sources (both internal and external), extraction and manipulation of data from those sources to provide meaningful information for inclusion in tenders.
• Information Technology
  • IT Manager. Maintain corporate network infrastructure, plan for future capacity, manage the IT Team, liaise with external IT vendors and suppliers, keep abreast of changing industry best-practice and identify where this would fit with the business, implementing as necessary
  • IT Support. Deliver training for new employees at orientation on the various systems, provide support on mobiles, desktops, printers and network to staff in the field, remote offices and the main office
• Database Manager / Developer
  • Internal CRM. Working closely with the initial developer, continued the development of the internal client management system. This system managed all business functions except payroll. This required a deep understanding of how the business functioned and the requirements of various funding agreements, legislation and best practice.
  • CRM Migration. Once the organisation outgrew the in-house solution, an “off the shelf†solution was sought. I was part of the team that evaluated other solutions for suitability. Once a decision was made I was responsible for the project management, and a lot of the technical work, to get the system implemented on time and under budget. To provide a point of difference from all other providers using the same system, I designed a series of external modules that plug-in to the database were designed and developed. Some which the software vendor expressed an interest in purchasing the rights for.
  • Integration. Build integration between external modules, Salesforce, payroll and the client management solution
  • Reporting. Build and maintain data sources for the various reporting tools and business applications.

• I started with Comptech in the same role I held previously - Printer / Hardware Technician. Over the 4 years I was with Comptech, I worked my way up to Network Engineer and spent the last 12 months as Senior Network Engineer
• One of our main routine tasks was running maintenance on computers at sites we maintained. This was a manual process of running Windows Updates, disk checks, reviewing event logs and so forth. Recognising the repetitive and time-intensive nature I designed, developed and built a comprehensive maintenance utility, in my own time, to expedite and automate monthly computer maintenance. This resulted in reduced costs to Comptech as the maintenance utility reduced the time required to maintain each computer. It also reduced the chance of an engineer missing a step of the process, improving the outcome for clients.

• Liaise with clients to understand their system needs. Based on the outcome, design a solution that will meet their needs
• Install, maintain and upgrade network equipment, computer and printer hardware and software
• Design, install and maintain the network and systems for a national chemist outlet chain. Working closely with the specialist software vendors of pharmacy software to ensure the proposed solution met their requirements

• Completed my university degree while working an almost fulltime load
• For one of my University projects, I designed, developed and implemented a “Fault Database†(knowledgebase) to record faults with printers and the associated fix. Users could enter keywords (tags), upload samples of print errors, the cause of the fault and the associated fix to the database. This was then searchable in the for future occurrences of the fault, with the uploaded print sample (if applicable). The outcome of this utility was reduced time to diagnose faults, reduced misdiagnosis, reduction in repeat repairs and higher client satisfaction.
• Developed a strong background in hardware maintenance and repair. Soldering, building computers, designing and installing networks and advanced diagnosis techniques.
• It was in this role I developed the skill to explain complex hardware / IT concepts to people in terms they are more comfortable and familiar with[

• Specialised in the repair and maintenance of printers, from small home inkjets through to large plotters and colour laser printers
• Network design, installation (incl. cabling) and diagnosis of networking faults